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Quality Assurance:
1, General Provisions
Public View of Electronic adhering to the "professional focus, full involvement" of the service concept, the pursuit of the most comprehensive after-sales service, reflect the warmth, tenderness, warmth of service, brand management, improving customer satisfaction as the guiding direction, building characteristics with CCEC service management system.
Second, the service commitment 1. Sales tracking: the company sold the product, we will do long-term after-sales tracking service, so we warm and thoughtful service to ensure that every user can use on a satisfactory product. 2. According to customer requirements, we selected the appropriate professional standards for its products and design, and strive for the Heart, and satisfied.
3. Warranty and maintenance: the sold year warranty (except artificial damage factors), failure of equipment during the warranty period, free repair or replacement.
Third, management system 1. The company set up special service agencies and positions, the office / agent as the head office in the local service center to perform its duty to provide consumers with service. 2. Company and branch / agent service agency responsible for the collection of consumer feedback, complaints received, the product of repair. 3. The company will hold a regular or occasional service training for all types of products.
4. The company launched an online repair; establishment of a national after-sales service hotline telephone number is :0755-89353585 turn 820, the company set up after-sales service mail szzsj2009@163.COM
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