A business, a business leaders first have the sense of service, the only possible to have a real service. We all know that today's service is a key part of business competition. Logistics industry is no exception, throughout the logistics industry, well, doing big business, with Which is not a service in place. Some people say, we are service industry, what service do it? Also like electrical products, as in need of repair and maintenance, site installation and so on. In fact, this problem is a sense of service, a business, a business leaders have a sense of service after the first, will likely have a real service. Here, I would like to service and quality of services and logistics services What are the specific content and requirements, to talk about my personal views.

Currently, the logistics service industry, not on the agenda issues, generally, good service, refers only to the quality of their products, and can not be said to be well after-sales service logistics company. Service awareness come from? First, the customer is God, to effectively understand the true meaning of what our customers are our god! Is the root of our existence! With this in-depth understanding, the will to care about our customers, will have the initiative to understand, and tap the awareness of customer requirements, will try to help our customers have grown in strength and the smooth development, selling products unimpeded ideas. Only to customers Wenhanwennuan, considerate. The idea is the awareness of our customer service source.

A sense of service, service quality and service (and the importance of the relations between) a business can have a stable customer base, good or bad depends on the quality of its services, can be meticulous precision, the depth of mining customers , depending on their sense of service, with customers able to form a strategic partnership, constantly expand, to make their own brand, the formation of distinctive core competencies, depending on the service system is perfect.

The logistics industry in China, there are many logistics companies line advantage, or as occupied resources, in a state of demand exceeds supply, business sources not lacking a bit complacent in that they have to, and put their own services locked in a single operation or storage of the operation, the upstream and downstream of the service process needs of customers to ignore, that this is not the scope of their business, or that their business is full anyway, and therefore the attitude and service sense of obvious neglect on the behavior of customers. Over time, often in the service quality issues continue. Such goods can not track ah, delay send, ah, ah, etc., or missing, and sometimes the goods have arrived obviously, because of staff carelessness, resulting in inability to locate and remain in the warehouse, to customers economically and psychologically damage. At the same time, a logistics company, has also brought its own reputation and economic loss. Even more serious is that such companies shrinking their future, and finally to lay the foundation chu destruction such as domestic in order to present a more well-known logistics company based LTL business is the case, although its operating vehicles on the road everywhere, but no one said that he brought to the service of good quality, are saying: the goods to them, carefully gone.

For the logistics industry, service quality is, what sense of service, after-sales service is what I personally think that the connotation of the concept should be: quality of service is to allow customers to bring their goods (property) in circulation to pay to our care, transportation, rest assured; sense of service is to allow our customers to purchase, sell peace of mind in the process; service is to take the initiative to provide our customers in the operation found useful to customers, to further refine and improve customer A statistical analysis of product marketing information to continuously improve and meet the growing variety of upstream and downstream clients demand.

Second, the specific content of after-sales service (a) pre-service when we determine the relationship with the customer when the following aspects should be from the customer's needs in-depth understanding of: 1. Need to send and receive cargo door 2. Transportation time required to 3. The need for storage and reprocessing services 4. Prior to this, what are not satisfied with the logistics activities of the local 5. We hope that our services can meet any demand 6. In the process of service to the customer what the customer note 7. Customers near, medium and long-term goal of logistics work or want what is the size of both our customers, we have various requirements for the customer, as a project to organize people, to take measures to resolve these issues to meet customer needs, through the our efforts and improve the quality of services to meet the expectations of our customers.

(B) the sale of services 1. Identification of goods re-packaging and paste 2. The implementation of storage according to customer requirements and then processing, such as a group (sub) equipment, OEM, distribution, distribution, etc. 3. Goods in transit inquiries, tracking information, timely feedback 4. Upstream and downstream to provide customers with consulting services to customers to deliver the goods once we do, we will bear the responsibility, we must put ourselves in for the customer, anxious customer anxious, to customers are thinking, at any time to meet customer property right of their goods so that customers anytime, anywhere know what he gave us the condition of the goods, customer acceptance of goods commissioned by the instruction of their re-packaging or re-processing and other logistics activities.

(C) Service 1. To provide monthly statistical analysis of the table, reported to the customer for reference. Including: shipments this month, sent a car to car in time rate, accuracy rate of transfer documents, with or without cargo damage and poor goods; 2. To provide quarterly and annual reports, including: shipments around the trend, seasonal time, regional shipments contrast, delivery accuracy, and timely rate, accident rate and so on. 3. Combined with the customer's logistics goals, determine the project's development objectives.

For the customer service process, after the conclusion must constantly improve the level of logistics services to maximize the integration of logistics resources, reduce logistics costs, logistics cost savings to customers, in cooperation to achieve win-win situation, the formation of a true strategic partner relationship.

Third, the service's competition will be the main competition in the logistics industry, logistics companies around the world look at the reason why the progressive development, growth, expansion, there were not relying on one or a few major customers, along with customer growth and the growth and form close, stable The development of strategic partnerships and grow up. To do this, first of all great leaders must possess such a strategic development vision, followed by strategic partners have the sense of service. Should be tailored to the customers logistics solutions, logistics companies, like cotton jacket to provide personal intimate services. I think the logistics enterprises in the following areas should reflect the strategic partner and customer relations. 1. Continue to improve, improve logistics service quality to meet the customer's sales needs. 2. With the development and growth of customers, to make corresponding and timely purchasing, sales logistics solutions; 3. Through targeted, personalized logistics solutions to reduce logistics costs, reduce the amount of funds used; 4. With customer sales, and actively integrate social resources to achieve the zero distance customers and their end customers, clients, and zero inventory JIT (just in time) the realization of the concept. 5. To follow up on customer sales network roll-out, make the deployment of storage networks, customer allocation, escort logistics. 6. Continuously through the integration of resources, optimization, reduce logistics costs for our customers to improve the competitiveness of their products in order to achieve win-win situation, really form a solid strategic partnership.
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